We apply refund policies under specific terms and conditions to maintain fairness and transparency for both clients and the company. Key points to note:
The refund request can only be submitted within a certain period before the service takes place.
Refunds apply only if cancellations are made by us or if there is service failure caused by our technical errors.
Refund requests must be supported by documentation such as contracts, payment receipts, and evidence related to the issue.
Refunds do not apply to cancellations initiated by clients without acceptable reasons as per the contract terms.
The refund evaluation process may take up to 14 business days after all required documents are submitted.
The refunded amount may be reduced by administrative fees or any other costs incurred as specified in the contract.
For questions regarding refunds and cancellations, please contact our Customer Service team.
This policy ensures service quality while protecting clients fairly.
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Lestari Ads Agency - PT Lestari Dev Solusindo
Lestari Ads is a leading out-of-home media company with the largest network in Indonesia. We believe the world is a canvas. Every advertisement is an opportunity to inspire, engage, and transform public spaces. We continuously push boundaries in Out-Of-Home (OOH) advertising, changing the way brands interact with audiences beyond the digital screen, bringing stories to life where people live, move, and connect.
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